Citadel apartmentsABOUT US

ABOUT US

WE ARE CITADEL APARTMENTS

We are Citadel Apartments, a serviced apartment provider with the mission to create memorable stay experiences in one the most exciting cities in the world. Starting operations in 2015, we have quickly established ourselves with our range of quality apartments dotted in and around the city’s hotspots. Our vision is to become the number one serviced apartments choice in London within the next five years.

At Citadel Apartments we understand that staying in a spacious, fully furnished apartment in a desirable location is half the complete experience. Our approachable customer service and responsive concierge team is what keep our guests’ smiling. We are here for anyone who seeks a fresh stay experience where the only limitations are the ones set by yourself.

OUR STORY

Our founders would often opt to stay in serviced apartments when travelling abroad, they soon realised how behind London’s offering of serviced apartments was in comparison to other cities in Europe, Northern America and the Middle East. London is a megacity, viewed by many as the global centre for finance and attracts up to 19 million international visitors annually – the founders recognised the opportunity for an apartment operator with a fresh brand, high quality serviced apartments without the high price.

The brand is based on five core values, each one a true reflection of how we operate. Our value of Customer-focus is embodied by our customer and mobile concierge teams who attend to any requests or enquiries. Closely linked to this value is People, which we believe is our greatest asset. We view Honesty and Passion as a reflection of one another; we are transparent in everything we do and everything we do, we love! We constantly aspire towards excellence, which seeps throughout the whole company for the sole purpose of creating memorable stay experiences for our guests.

WHERE THE NAME ORIGINATES

Historically, a Citadel was a fortress that overlooked a city and was a stronghold, protected by its height and its unobstructed view. Whomever occupied the fortress was distanced from the disturbances of the ground, but strategically positioned to be proximate to all parts of the city. Our apartments draw parallels to a Citadel – privacy, security, central location and a space to disconnect from the rest of the city.